This demo shows inline guidance with the v1.1 deterministic risk engine — 5 outbound categories, 8 inbound categories, tone alignment, and additive scoring.
Simulated demo — Click a conversation to see inbound risk classification (8 categories with additive scoring), then type a reply to see outbound risk detection (5 categories + tone alignment) in real time.
Alex Johnson <[email protected]>
Where is my order?? It's been two weeks and I haven't received anything!
Hi Alex, I apologize for the delay. Let me look into this for you right away.
I already told you about this LAST WEEK. No response from anyone!!!
This is RIDICULOUS! I demand a refund immediately or I will dispute the charge. I'm contacting the BBB and my attorney if this isn't resolved TODAY.
Deterministic risk engine · Real-time analysis
Explicit dispute: "dispute the charge". Customer intends to reverse the charge. Escalated to critical due to combination signals.
Trigger: "dispute the charge"
Legal consultation: "attorney". Customer is considering legal options. Escalated to high due to combination signals.
Trigger: "attorney"
Reputation threat: "BBB". Customer is threatening negative feedback.
Trigger: "BBB"
Aggressive refund demand: "I demand a refund". Customer demands immediate financial resolution. Escalated to critical due to combination signals.
Trigger: "I demand a refund"
Recommended: Escalate immediately. Do not offer compensation without approval.
Start typing a reply to see real-time draft analysis.
Guardrail CX v1.1 · Deterministic rules + contextual tone alignment