Start with inline assist for individual reps, add team visibility when you need it, and scale to full operational control with the Command Center.
For frontline CX teams
Up to 10 reps included
Real-time inline guidance while typing. Catches unauthorized refund promises, admissions of fault, and risky tone — before the reply is sent. No scoring, no oversight.
Prevents the costly mistakes that happen in fast-moving moments.
Includes
No response scoring
No team analytics
No SOP ingestion
For CX managers with team visibility
+ $19 per seat
Everything in Assist, plus manager-level visibility. See which reps need coaching, track risk trends over time, and catch inconsistent responses across your team.
Stops inconsistent responses and identifies coaching needs before they become patterns.
Includes
No SOP uploads
No approval memory
No admin review queue
For CX operations & leadership
Tailored to your team size
Full operational control. Upload SOPs and Guardrail checks every reply against your actual policies. Review flagged responses, build approval memory, and manage your CX quality program.
Eliminates SOP violations, unauthorized refunds, and escalation blind spots at scale.
Includes
A detailed breakdown of what's included in each tier.
| Feature | Assist | Manager | Command Center |
|---|---|---|---|
| Inline risk highlighting | |||
| Safer phrasing suggestions | |||
| Warn-only (never blocks by default) | |||
| Green / Yellow / Red classification | |||
| Response logging | — | ||
| Team dashboard | — | ||
| Per-user metrics | — | ||
| Trends & coaching signals | — | ||
| CSV exports | — | ||
| Workspace isolation | — | ||
| Admin / Rep roles | — | ||
| SOP upload & management | — | — | |
| SOP-aware analysis | — | — | |
| Risk review queue | — | — | |
| Approval memory | — | — | |
| Audit logs | — | — | |
| Configurable thresholds | — | — |